FAQs

Get answers to common questions about accounts, subscriptions, chat features, privacy, and more.

General Questions

What is Wapoka?
Who can use Wapoka?
Is there Cross-Community Role Flexibility in Wapoka ?
Is Wapoka free?
What devices support Wapoka?
Is Wapoka available in multiple languages?
What does “community” mean on Wapoka?
Is Wapoka only for registered associations (e.V)?

For Community Admins

What can community admins do with the free plan?
What do paid plans offer to community admins?

For Regular Members / Users

What can members do for free?
Are members required to pay for anything?
What is in it for members using a paid community?
Is there any cost to using Wapoka as a standard user?

Getting Started: As a Community Admin

How do I create a new community and become a community admin?
What do I need to create a community?
Can I customize my community during setup?
Is there a web version for easier management?
How do I invite people to join?
What should I set up first after creating a community?
Can I test event features before going live?

Getting Started: As a Normal User

How do I join a community on Wapoka?
Do I need to pay to use Wapoka?
What can I do after joining a community?
Will I be notified about events or tasks?
Can I join more than one community?
What if I need help using the app?
Can I update my profile or preferences?
Is my personal data safe?

Community admin web portal

What is the Wapoka Community Admin Portal?
Can I name my community and customize its look?
Can I create subgroups within my community?
Can I customize forms for onboarding or event registration?
Can I use QR codes for event entry control?
Can I assign tasks to members?

Communication & Sponsors

As a community admin, how can I share updates with my members?
Can I promote sponsors?

Verified communities

Does Wapoka verify communities before allowing them to collect payments?
How long does the verification process take?

Community Membership & Payments

As an admin, can I collect membership fees through Wapoka?
Who sets the plan and prices?
What payment methods are supported?
Do members get receipts?
Can community members cancel subscriptions?
Are refunds possible to community members?
Are payments secure?
As a user, why do I have to pay a community membership fee?
How do I pay my membership fee?
Do I need to pay again every month?
Can I cancel my membership subscription?
Do I get a receipt for payments?
Why do some events require a ticket purchase?
What if I miss an event I paid for? Can I get a refund?
How do donations work on Wapoka?
Are fundraising payments safe?
Can I see how my money is used?

Privacy & Security

Is Wapoka GDPR compliant?
Where is data stored?
Does Wapoka sell user data?
Is there content moderation?

Metrics & Analytics (For Community Admins)

Can I see member activity and event attendance?
Can I view payment and fundraising reports?
Can I export reports?